Mamaqua Marketing helps SMEs, hospitality businesses and professional services companies attract the right audience, generate more enquiries and build a stronger presence online.
Last Updated: 17 August 2026
These Terms & Conditions (“Terms”) govern your use of the Mamaqua Marketing website and the services provided by Mamaqua Marketing (“Mamaqua Marketing”, “we”, “us” or “our”).
By accessing our website, submitting an enquiry, requesting a quotation, accepting a proposal, or engaging our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or engage our services.
Mamaqua Marketing is a South African digital marketing business providing services that may include:
The specific services provided to a client will be determined by the accepted quotation, proposal, scope of work or service agreement.
You may use this website for lawful purposes only.
You agree not to:
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.
Submitting an enquiry through our website does not create a client relationship or guarantee that Mamaqua Marketing will accept the project.
We may request additional information before providing a quotation or proposal.
Any quotation provided by Mamaqua Marketing will specify, where applicable:
A quotation is not binding until it has been formally accepted by the client and any required deposit or initial payment has been received.
We will provide the services specifically described in the accepted quotation, proposal or agreement.
Requests outside the agreed scope may be treated as additional work and may result in additional charges.
Examples may include:
Where reasonably possible, additional costs will be communicated to the client before the additional work is undertaken.
Website projects are developed according to the agreed scope and requirements.
Unless specifically stated otherwise, website development does not automatically include:
Where third-party services, plugins, themes or software are required, the associated costs may be payable by the client.
The client is responsible for providing accurate business information, images, logos, documents and other materials required for the project unless content creation is specifically included in the agreed scope.
The client confirms that they have the necessary rights or permissions to use materials supplied to Mamaqua Marketing.
Mamaqua Marketing is not responsible for copyright, trademark or other intellectual-property claims arising from materials supplied by the client.
The client agrees to:
Delays caused by missing information, access, approvals or client feedback may affect the project timeline.
The number of revisions included in a project will depend on the agreed scope.
A revision means a reasonable change to an existing design or content element.
A complete redesign, change in project direction or new functionality may be treated as additional work.
Where a client subscribes to website maintenance, the maintenance service will cover the activities specifically agreed in the relevant package or service agreement.
Maintenance may include:
Maintenance does not automatically include unlimited website development, redesigns or new functionality.
Major development work may be quoted separately.
Mamaqua Marketing may manage advertising campaigns through platforms including Google Ads, Facebook and Instagram.
Advertising performance depends on factors outside our control, including:
Mamaqua Marketing does not guarantee specific sales, leads, clicks, impressions, rankings or return on advertising spend.
Advertising spend paid to platforms such as Google or Meta is separate from Mamaqua Marketing’s professional management fee unless explicitly stated otherwise in the agreed package.
Where a package includes both advertising spend and management, the quotation will specify the applicable allocation.
Mamaqua Marketing may recommend changes to advertising budgets where campaign performance or market conditions justify doing so.
Advertising campaigns are subject to the policies and approval processes of the relevant advertising platform.
Mamaqua Marketing cannot guarantee that an advertisement will be approved or remain approved by Google, Meta or another advertising platform.
If an advertisement, account or campaign is restricted, suspended or rejected due to platform policies, Mamaqua Marketing will take reasonable steps to identify and address the issue but cannot guarantee reinstatement.
SEO is an ongoing process influenced by search engines, competitors, website quality, content, technical factors and changes to search algorithms.
Mamaqua Marketing does not guarantee:
SEO recommendations and implementation will be based on available information and reasonable industry practices.
Where email marketing services are provided, campaigns may be subject to the policies and technical limitations of third-party email platforms.
The client is responsible for ensuring that subscriber information provided to Mamaqua Marketing has been collected lawfully and that the client has the necessary permission to use such information.
Mamaqua Marketing may refuse to send campaigns where we reasonably believe the proposed activity may breach applicable law, platform policies or anti-spam requirements.
Fees and payment terms will be specified in the relevant quotation, proposal or agreement.
Unless otherwise agreed:
Late payments may result in work being paused until the outstanding amount has been settled.
For monthly digital marketing retainers, services will be provided according to the agreed scope and monthly objectives.
A monthly retainer does not mean that every service must receive an equal amount of work every month.
Mamaqua Marketing may prioritise activities based on:
Advertising spend and third-party software costs are excluded unless expressly stated otherwise.
Where a client wishes to cancel an ongoing monthly service, the client must provide the notice period specified in the relevant service agreement.
Any outstanding amounts incurred before cancellation remain payable.
Cancellation does not automatically entitle the client to a refund for services already delivered.
Because digital marketing and website services involve time, planning, development and professional work, fees for work already completed are generally non-refundable.
Where a refund is legally required or specifically agreed in writing, the applicable refund terms will apply.
Any refund request will be considered based on the circumstances, agreed scope and applicable law.
Unless otherwise agreed in writing, the client will receive the agreed final deliverables after all applicable project fees have been paid.
Mamaqua Marketing retains ownership of its:
Third-party software, plugins, fonts, images and other licensed materials remain subject to their respective licence terms.
Unless the client specifically requests otherwise in writing, Mamaqua Marketing may display completed website projects and other publicly available work in its portfolio and marketing materials.
We will not knowingly publish confidential client information or private business information without appropriate permission.
If a project contains confidential information, the client should notify us before publication.
Mamaqua Marketing may recommend or use third-party services including:
Third-party services are governed by their own terms, policies and service availability.
Mamaqua Marketing is not responsible for outages, policy changes, pricing changes, account restrictions or failures caused by third-party providers.
We aim to maintain a reliable website and service environment but do not guarantee uninterrupted availability.
The website may occasionally be unavailable due to:
To the extent permitted by applicable law, Mamaqua Marketing will not be liable for indirect, incidental, consequential or unforeseeable losses arising from the use of our website or services.
This may include losses resulting from:
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Marketing involves variables that cannot always be controlled.
Mamaqua Marketing will use reasonable professional efforts to deliver the agreed services but does not guarantee a particular level of:
Results depend on factors including the client’s market, offer, pricing, competition, budget, customer behaviour and external platform changes.
Both parties should treat confidential business information received during a project as confidential and should not disclose it to third parties except where:
This obligation may continue after the project ends.
Personal information submitted through our website or provided during a project will be handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal information.
Mamaqua Marketing may update these Terms from time to time.
The latest version will be published on this website and will include the applicable Last Updated date.
Changes to the Terms will not automatically alter the terms of an existing signed agreement unless otherwise permitted or agreed.
These Terms are governed by the laws of the Republic of South Africa.
Any dispute relating to these Terms or our services will be subject to the jurisdiction of the applicable courts of South Africa.
For questions regarding these Terms & Conditions, contact:
Mamaqua Marketing
Email: email@mamaquamarketing.com
Phone / WhatsApp: [+27] 789 22 4958
Website: https://mamaquamarketing.com
Country: South Africa