Privacy policy

Mamaqua Marketing helps SMEs, hospitality businesses and professional services companies attract the right audience, generate more enquiries and build a stronger presence online.

Privacy Policy

Last Updated: 17 August 2026

Mamaqua Marketing (“Mamaqua Marketing”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, subscribe to our communications, or otherwise interact with Mamaqua Marketing.

By using this website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.


1. Who We Are

Mamaqua Marketing is a digital marketing business based in South Africa providing services including website design, SEO, Google Ads, social media advertising, email marketing and digital marketing management.

For purposes of applicable South African data-protection legislation, Mamaqua Marketing acts as the responsible party in relation to personal information that we collect and process for our own business purposes.


2. Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Full name
  • Business name
  • Email address
  • Telephone or WhatsApp number
  • Business website address
  • Business location
  • Information about your business
  • Information about your marketing requirements
  • Project and service requirements
  • Communication and enquiry history
  • Information submitted through website forms
  • Information provided when subscribing to our email communications
  • Technical information such as IP address, browser type, device information and website usage data
  • Information collected through cookies, analytics and similar technologies

We ask you to provide only information that is reasonably necessary for the purpose for which it is collected.


3. How We Collect Personal Information

We may collect personal information when you:

  • Submit a contact or project enquiry form
  • Request a quotation
  • Start a project with us
  • Subscribe to our email communications
  • Contact us by email, telephone or WhatsApp
  • Communicate with us regarding our services
  • Visit or interact with our website
  • Interact with our online advertising or marketing campaigns

4. How We Use Your Information

We may process your personal information for purposes including:

  • Responding to enquiries
  • Providing quotations and proposals
  • Communicating about requested services
  • Delivering and managing projects
  • Providing customer support
  • Managing our client relationships
  • Processing payments where applicable
  • Sending requested marketing communications
  • Managing email subscriptions
  • Improving our website and services
  • Understanding website usage and performance
  • Measuring advertising and marketing performance
  • Preventing fraud, abuse or security incidents
  • Complying with applicable legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.


5. Direct Marketing

We may send marketing communications where permitted by applicable law.

Where consent is required, we will obtain the appropriate consent before sending electronic direct marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism provided in the communication or by contacting us directly.

POPIA regulates direct marketing by electronic communication and generally requires consent, subject to the customer exception and other requirements contained in section 69. Marketing communications must also identify the sender and provide a way for recipients to request that further communications stop.


6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website and measure marketing performance.

We may use services such as analytics, advertising and website-performance tools to collect information about website interactions.

These technologies may collect information such as:

  • Pages visited
  • Approximate location
  • Device and browser information
  • Referral source
  • Website interactions
  • Advertising interactions

You can manage or restrict cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.

Important: Once you decide exactly which services you use—such as Google Analytics, Google Ads, Meta Pixel, Hostinger Reach or other tracking platforms—we should update this section to name them specifically.


7. Third-Party Service Providers

We may use trusted third-party service providers to operate our business and website.

These may include providers for:

  • Website hosting
  • Website security
  • Email marketing
  • Analytics
  • Advertising
  • Payment processing
  • Website forms
  • Cloud storage
  • Communication and business administration

These providers may process personal information on our behalf or receive information necessary to provide their services.

We take reasonable steps to use service providers that provide appropriate safeguards for personal information.


8. International Transfers

Some third-party service providers we use may process or store information outside South Africa.

Where personal information is transferred to another country, we will take reasonable steps to ensure that the transfer and processing comply with applicable data-protection requirements.

Where required, we will consider the level of protection available in the receiving country and the safeguards applicable to the transfer.


9. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against:

  • Loss
  • Misuse
  • Unauthorised access
  • Unauthorised disclosure
  • Unauthorised alteration
  • Destruction

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You acknowledge that you provide information through the internet at your own risk.


10. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain business records, resolve disputes, comply with legal obligations or protect our legitimate business interests.

When personal information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to delete, destroy or de-identify it.


11. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally permitted
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Object to direct marketing
  • Lodge a complaint regarding the processing of your personal information

POPIA provides data subjects with rights concerning access, correction and deletion of personal information, subject to the Act’s requirements and limitations.

To exercise your rights, contact us using the details provided below.


12. Information Security Incidents

If we become aware of a security compromise affecting personal information, we will take reasonable steps to investigate, contain and address the incident and comply with applicable notification requirements.

The South African Information Regulator provides processes for reporting security compromises and POPIA-related complaints.


13. Children’s Information

Our website and services are primarily intended for businesses and adults.

We do not knowingly collect personal information from children except where permitted by applicable law and where the required safeguards and permissions are in place.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.


14. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.


15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or applicable legal requirements.

The updated version will be published on this page with the revised Last Updated date.


16. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights or have a concern regarding how your personal information is processed, contact:

Mamaqua Marketing

Email: email@mamaquamarketing.com
Phone / WhatsApp: [+27] 789224958
Website: https://mamaquamarketing.com
South Africa


17. Complaints

If you are not satisfied with how we handle your personal information, you may contact us first so that we can investigate and attempt to resolve the matter.

You may also contact the Information Regulator of South Africa, which is responsible for monitoring and enforcing compliance with POPIA and PAIA.

Information Regulator of South Africa